Frequently Asked Questions
With this new section of our website we hope to answer many of the questions you have regarding our service. We'll add new information regularly as needed.
As always, you are welcome to call our toll-free number to speak directly with one of our knowledgeable reservation representatives. The number to call in the U.S. is 888-767-3891. Our Kuwait office number is +965-2265-0002 or +965-2265-0003. In Baghdad you may call +964-970-324-4673.
Q: What routes does Gryphon currently fly?
A: Gryphon currently flies between Kuwait City and Sather Air Force Base at BIAP in Baghdad, Iraq on Monday, Wednesday, Friday and Sunday. We also fly between Kuwait City and Kandahar, AF on Tuesday and Saturday, with plans to expand flights to other days in the near future.
Q: What credentials will I need to board Gryphon's flight to Sather AB in Baghdad?
A: You must present a valid passport and one of the following: a Department of Defense Common Access Card (CAC) or MNF-I card. A Letter of Authorization (LOA), or Invitational Travel Orders (ITO), combined with a passport require additional procedures before boarding a Gryphon flight. Please review link at the bottom of our home page for this information.
Q: What are the baggage limitations on a Gryphon flight?
A: All checked baggage must not exceed 88 lbs for 2 bags for transatlantic flight passengers. $5.00USD fees will be charged per kilo (2.2 lbs) for excess weight. For passengers not arriving or connecting to transatlantic flights, we will charge $5.00USD per kg (2.2 lbs.) for anything above 30kgs (66 lbs).
You may also carry on a small item, such as a purse or a small computer bag, that can be stowed under the seat are allowed.
Q: Can you store my body armor / PPE for me?
A: Gryphon is not able to provide this service.
Q: Can I bring firearms on board a Gryphon flight?
A: See homepage of our website for instructions on firearms.
Q: I need instruction on what to do when I arrive at Sather AFB to board a Gryphon flight. I need instruction on what to do when I arrive in Kuwait City.
A: You may download instructions in PDF format by clicking on the links on the left side of the homepage of our website under "Documents."